Course description
This hands-on tutorial series is designed for anyone looking to create intelligent chatbots using Microsoft’s Power Virtual Agents and QnA Maker. The course dives deep into the integration process, starting from the basics of chatbot creation, knowledge base setup, and customization, to advanced concepts like handling fallback responses, triggering Power Automate flows for dynamic replies, and continuous bot improvement by tracking unanswered queries.
Each module provides a detailed walk-through that mirrors real-life scenarios where chatbots are implemented in customer service, HR, and support environments. The use of no-code tools ensures that both beginners and experienced users can follow along easily and build their own enterprise-grade bots without needing developer-level knowledge.
What will i learn?
- Design and publish smart chatbots using Power Virtual Agents
- Create and manage a robust knowledge base using QnA Maker
- Handle fallback queries and track bot performance
- Enhance chatbot intelligence using Power Automate
Requirements
- A valid Microsoft 365 or Azure subscription
- Basic knowledge of customer service workflows
- Familiarity with Microsoft Teams is a plus
- Internet connection and browser access
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