Course Details | Traininglabs

Power Virtual Agents + QnA Maker

Learn how to build smart, responsive chatbots by integrating Power Virtual Agents and QnA Maker, with real-world use cases explained.

Course Overview

This hands-on tutorial series is designed for anyone looking to create intelligent chatbots using Microsoft’s Power Virtual Agents and QnA Maker. The course dives deep into the integration process, starting from the basics of chatbot creation, knowledge base setup, and customization, to advanced concepts like handling fallback responses, triggering Power Automate flows for dynamic replies, and continuous bot improvement by tracking unanswered queries.

Each module provides a detailed walk-through that mirrors real-life scenarios where chatbots are implemented in customer service, HR, and support environments. The use of no-code tools ensures that both beginners and experienced users can follow along easily and build their own enterprise-grade bots without needing developer-level knowledge.